Category Archives: Customer Service

Love means never having to say you’re sorry unless you’re a business owner

Posted by Merlyn Sanchez on February 24th, 2007

Most people don’t want to admit that they’ve made a mistake. It’s just human nature. But it’s a sign of maturity when we finally grow up enough to say, “I’m sorry, what can I do to make this up to you?”. Unfortunately, most people and by extension their businesses never reach this [...]